Privacy Policy

Last updated: 20 December 2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, make a purchase, or otherwise interact with us.

By using our website and services, you agree to the terms outlined in this policy.

1. What Personal Information We Collect

We may collect and process the following types of personal information:

Contact details: Name, email address, phone number, billing and shipping addresses
Order details: Products purchased, order history, cart contents
Payment information: Payment card details and transaction information (handled securely via our payment processor)
Account information: Username, password, preferences
Communication data: Messages you send to us (e.g., support requests)
Device and usage data: IP address, browser type, device information, how you use our website (collected via cookies and similar technologies)

2. How We Use Your Personal Information

We use your personal information for the following purposes:

Order fulfillment & service:

Process and deliver your orders
Manage returns or exchanges
Communicate with you about your purchase

Marketing & promotions:

Send promotional emails or texts (only if you opt-in)
Personalise offers and recommendations

Security & fraud prevention:

Protect your account and our services
Detect suspicious activity

Communication:

Respond to questions, support requests, or feedback

Legal compliance:

To comply with applicable laws and legal processes

3. Sharing Your Personal Information

Your information may be shared with:

Service providers: couriers, payment processors, analytics partners
Marketing partners: for advertising and promotions
Legal authorities: if required by law or to protect our rights
Affiliates: where necessary to provide services

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Understand how visitors use our website
Personalise marketing and advertising

You can manage cookie preferences via your browser settings.

5. Security and Data Retention

We implement reasonable security measures to protect your data, but no system is completely secure. Any data transmitted to us is done at your own risk.

We retain personal information only as long as necessary to fulfil business purposes, comply with legal requirements, or resolve disputes.

6. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

Access: Request a copy of your personal data
Correction: Ask us to update incorrect information
Deletion: Request that we delete your data
Marketing preferences: Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

7. Children’s Privacy

Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.